09 February 2012

How IT is making govt responsive

The government is seen as slow, bureaucratic and corrupt. But in recent times, in several services, it has dramatically transformed itself with the use of technology, sometimes in partnership with the private sector. 

It started with the spectacularly successful railway online reservation system, but has since moved to newer areas, thereby substantially reducing hassles, paper work and corruption, and accelerating the speed of delivery of services. In some cases, the scale of the service is so massive that it is lowering the prices of IT services and products, and generating new lessons for the global IT industry. 
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